Refund policy

Effective October 20, 2026

At Dental Creations, Inc., we are committed to delivering high-quality, custom-fabricated dental restorations. Because every case is made to prescription specifications for an individual patient, our products cannot be returned for resale like ordinary goods. We do offer remakes, credits or refunds in appropriate situations.

When a remake, credit or refund applies

We will review a case for a no-charge remake, credit or refund when:

• There is a confirmed fabrication or material defect, or the case does not meet our quality standards because of a lab-related issue
• The issue is reported within 10 business days of receiving the case
• The restoration is returned for evaluation when we ask for it

Cases affected by prescription changes, inaccurate impressions or scans, or incomplete submissions are not eligible for a refund, but we can remake them at our standard rates.

Possible resolutions

If we made an error, we may offer a no-charge remake, a partial or full refund, or a credit toward future services. Each case is reviewed individually to determine the appropriate resolution.

How to request a review

Contact us within 10 business days of receiving the case and include the case or invoice number, a description of the issue, and any supporting photos, models or scans. We aim to respond within one business day.

This policy does not limit any rights you may have under applicable law.

Dental Creations, Inc.
445 Park Ave
Revere, MA 02151
781.853.0777
ron@dentalcreations.net